Terms and Conditions

Please review the below terms and conditions closely . By purchasing from BeamsDirect.com you agree to the terms and conditions stated below.

Ordering policy:

Pricing:

Price is subject  to change without notice. BeamsDirect.com and its subsidiaries reserve the right to cancel orders based on pricing or other website errors.

Color:

All monitors are calibrated differently and BeamsDirect.com cannot guarantee that the images being viewed accurately represents the color shown . We strongly recommend that samples be purchased for review prior to ordering.

All finishes are done by hand and are subject to minor color variations up to 15%. Factors that can contribute to color variations are: staining technician, temperature, humidity, die lots and etc. Variations up to 15% are normal and are typical industrial standards. To ensure the best outcome, we recommend that all products going into the same room be ordered together. This will help ensure the less amount of variation.

If needing to match a previous order, it is recommended that you send a color sample for matching purposes. We will do our very best to provide a color match, however it is not guaranteed.

Order Hold:

Customer request to hold orders will be considered on a case by case base and may be subject to a daily storage fee.

Returns and Cancellations:

Unauthorized returns: Custom orders cannot be returned. All other orders must have a Return Authorization Number provided by customer service. Orders that have been returned without authorization may be rejected and sent back to the consignee.

Authorized returned: Customer service will provide you with a return authorization number and letter. To expedite the credit process, the authorization number should be written on the outside of the box and the letter should be enclosed with the merchandise. Customer is responsible for all return freight charges and appropriate restocking fees.

Restocking Fee:

There is a 20% restocking fee applied to all authorized returns.

Cancellation:

QuickShip: Quickship orders ship very quickly and in some cases could even ship same day, though not guaranteed. Quickship orders must be canceled within 3 hours of order placement. Once the order has shipped, the order cannot be cancelled. If your order has been packaged and is awaiting shipping, there will be a 15% cancellation fee.

Custom Orders: Custom orders including, but not limited to: custom beams, arches, rafter tails, shutters, mantels, outlookers, truss systems, viga tails, headers and etc. These items are made to your specification. Orders cannot be cancelled or changed 24 hours after order has been received.

Credits and Refunds:

All credits and refunds are processed within 3-4 weeks upon receipt of merchandise.

15 Year - Limited Warranty:

Beams Direct hereby warrants its products and parts to be free of manufacturer defects.

 Beams Direct must be notified within 30 days of purchase that manufacture defect has been found. Products are under warranty for a period of 15 years from date of purchase. Products finished in the quickship interior grade walnut finish, are designed for indoor installation only. Installing the interior finish outdoors, voids the warranty.  All other products have been finished with a U.V. inhibitor that is built into the stain and can be installed either indoors or outdoors. The U.V. inhibitor is designed to preserve the finish and prevent/slow fading. However, like all products that are outdoors, some fading can occur over time. Beams Direct does not warranty against normal sun fading.

Damage resulting from accident, use of product not approved by Beams Direct shall not be covered under warranty. Products are designed to be decorative and not structural.

When Beams Direct has determined that a product is defective, it will replace the product(s) or a credit may be offered instead of replacement at the discretion of Beams Direct. Beams Direct's total liability is limited to the cost of the defective product. Beams Direct shall have no liability to any person, firm or corporation whatsoever for incidental or consequential damages such as but not limited to labor, finishing cost, parts damaged by freight carriers, freight charges, installation, lost profits, lost sales or the like.

This warranty expressly excludes the following:

  • Damage From Shipping
  • Improper Use
  • Harmful Chemicals
  • Falling Objects
  • Flood
  • Animals
  • Pressure Cleaners
  • Damage From Improper Installation  
  • Abuse
  • Mold & Mildew
  • Foreign Objects
  • Distorting and Warping From Excess Heat
  • Lightning, Hurricane, Tornado, Windstorm, Earthquake, or other Acts of God

Payment Policy:

Credit / Debit Statements: All charges will appear on your statement as BeamsDirect.

Terms: All orders are prepaid.

Types of Payment Accepted: Cash, Check, Mastercard, Visa, American Express.
visa mastercard american express logo

Checks: Orders that are paid by check will be held until the check clears. If there is a return check, A service charge of $25.00 or 5% fee (whichever is greater), will be accessed to any checks not honored or returned to us as non-sufficient funds. BeamsDirect reserves the right to place holds on new orders pending the resolution of past due invoices.

Coupon & Promotions Offers: Offers cannot be combined. Coupons or Promotions must be used at time of checkout and cannot be used and or applied to previous orders. Offers cannot be redeemed for cash value. Offers may only be used once per customer.

Rush Orders:

Rush orders may be arranged in some cases. To see if your order can be expedited, please contact our customer care team at 866-313-2574. If we are able to grant a rush order request, the fee will be $25 or 15% of the total invoice, whichever is greater.